Shipping policy
At Paws Memory, we offer both digital memorial products and (in some cases) physical custom items. Please read our shipping details carefully below.
📦 Digital Products (Instant Access)
All memorial pages and digital products are delivered electronically.
After successful payment:
- Access is delivered instantly or within a few minutes
- You will receive an email with your memorial page link
- No physical shipping is required
If you do not receive access within 30 minutes, please contact our support team.
🎁 Physical Products (If Applicable)
If your order includes any physical or custom-made items, the following shipping times apply:
- Processing time: 2–5 business days
- United States delivery: 7–14 business days
- United Kingdom delivery: 7–14 business days
- International delivery: 10–20 business days
Delivery times may vary due to customs or courier delays.
📧 Order Confirmation
After placing your order, you will receive:
- Order confirmation email
- Access link (for digital products)
- Tracking details (for physical products, if applicable)
⚠️ Delays
Occasionally, delays may occur due to:
- Payment verification
- High order volume
- Email delivery issues
- Courier or customs delays (for physical items)
We appreciate your patience in such cases.
📍 Incorrect Email
Please make sure your email address is entered correctly at checkout.
We are not responsible for non-delivery of access links due to incorrect email information.
📩 Contact Us
If you have any questions or issues with your order, please contact us:
📧 kikointernationallimited@gmail.com
Paws Memory Support Team
